Shipping policy
SHIPPING POLICY
At DAG, we aim to deliver your orders quickly and efficiently. Please read our shipping policy for details on timelines, costs, and terms.
Processing Time
- Orders are processed within 1-3 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods and Costs
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Domestic Shipping:
- Delivery typically takes 3-7 business days.
- Shipping fees vary based on location and will be calculated at checkout.
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International Shipping:
- Delivery times vary by destination, typically 7-21 business days.
- Customers are responsible for any customs fees or import taxes.
Order Tracking
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- You can use the tracking number to check the status of your shipment on the carrier's website.
Delivery Issues
- If your package is delayed, lost, or damaged during transit, please contact us at order@dag-apparel.com with your order details.
- DAG is not responsible for delivery delays caused by external factors, such as customs processing or natural disasters.
Incorrect Address
- Ensure your shipping address is accurate at the time of order. DAG is not responsible for orders shipped to incorrect addresses provided by the customer.
Undelivered Packages
- If a package is returned to us due to an incorrect address or refusal to accept delivery, the customer is responsible for any re-shipping costs.
Contact Us
For any shipping-related inquiries, please reach out to us at order@dag-apparel.com. We are here to assist you!
Thank you for choosing DAG!