Refund policy
RETURN AND REFUND POLICY
At DAG, we prioritize customer satisfaction while maintaining the highest standards of hygiene for our intimate wear products. Please review our return policy below:
Returns
- Intimate Apparel: Due to hygiene purposes, we cannot accept returns or exchanges for any intimate wear (e.g., underwear) that has been tried on, worn, or removed from its original packaging.
- Returns are accepted within 14 days of purchase only for items that are:
- Unworn, unwashed, and in original condition.
- Still in their original packaging with tags intact.
- Faulty or damaged upon receipt.
Refunds
- Refunds will only be issued for products deemed faulty or damaged upon receipt.
- Once the returned item is inspected and approved, refunds will be processed within 7 business days to the original payment method.
- Shipping fees are non-refundable unless the return is due to a faulty or damaged product.
Exchanges
- For hygienic reasons, we do not offer exchanges on intimate apparel unless the item is defective.
How to Initiate a Return
- Email us at order@dag-apparel.com within 14 days of receiving your order with your order number and a description of the issue.
- If approved, follow the return instructions provided by our team.
- Ensure the item is packaged securely and retain proof of postage.
Non-Returnable Items
- All worn, tried-on, or unsealed intimate apparel.
- Custom or personalized items.
Contact Us
If you have any questions or concerns, feel free to contact us at order@dag-apparel.com. Your trust and satisfaction are important to us!